At OrthopaedicsandTrauma.com, our return policy complies with industry standards, with some products enjoying extended guarantees. Our rigid braces carry a one-year warranty.
Our products have a limited warranty from the date of purchase (see table below) against defects in materials and workmanship. Normal wear and tear during the usage of a product is not considered a defect.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
If you are not happy with your purchase for any reason then please inform us via email (firstname.lastname@example.org) within 7 days and Customer Services will exchange them or refund your payment, less postage & packaging costs (Shipping Costs) when the goods are received in an original condition, unopened, undamaged packaging at DJO UK Ltd. Please read on for further instruction on Returns.
If you cancel your order before it is dispatched then we reserve the right to deduct a 4% transaction charge that we incur at the point of sale. Please also ensure you obtain a certificate of posting available free from the post office or send to DJO UK Ltd by recorded delivery so you have evidence they were posted. Goods will be exchanged only if they have not been worn, used or otherwise soiled and are in original, undamaged packaging.
If goods have been damaged in transit then please inform DJO UK Ltd as soon as possible, before returning the goods to DJO UK Ltd and DJO UK Ltd will exchange or ICD(UK)LTD will offer a full refund. We reserve the right to insist the goods are returned to the manufacturer for inspection before issuing a refund. If the manufacturer deems the fault not to be of the product ICD(UK)LTD reserve the right not to issue a refund.
Our products are shipped directly to you from the manufacturer DJO UK Ltd. Before returning or exchanging any product, please email Customer Care at DJO UK Ltd (email@example.com) for a "Return Authorisation Number". Please quote the Order number given in the invoice from OrthopaedicsAndTrauma.com. DJO UK Ltd will assist you with product specific return policies. Non-warranty returns will be accepted within 60 days from date of purchase and will be subject to a 15% restocking fee.
We recommend all products are returned to DJO (UK) LTD by registered post or courier. Please send your product back to the address below with the Return Authorisation Number and the Order Number stating the you are an OrthopaedicsAndTrauma.com customer to:
DJO UK Ltd
1a Guildford Business Park,
GU2 8XG, United Kingdom
DJO UK Ltd will then confirm with us whether the conditions of return of a product have been satisfied. If this is the case then the product cost will be returned to your credit card account by OrthopaedicsAndTrauma.com less any restocking or shipping fees due.
Rigid Bracing (Armor, Legend and 4TITUDE)
Associated soft goods*
Neoprene/Drytex 6 months
Soft goods 6 months
Walkers 6 months
Post-op bracing (immobilizers/slings/splints)
* Soft goods accessories for rigid and functional bracing requested beyond the 6 month warranty will be sold separately.