|About Us www.OrthopaedicsAndTruama.com is the internet brace and support store for patients and GMC registered doctors to use with their patients.|
www.OrthopaedicsAndTrauma.com is wholly owned by ICD(UK)LTD a company established in the healthcare market since 1992.
ICD(UK)LTD and DJO UK Ltd have collaborated to provide doctors with the educational advice and equipment necessary for the prevention and treatment of many injuries.
Please read the terms and conditions before using this site. By using this site, you have agreed to the Terms and Conditions of use with ICD(UK)LTD which owns www.OrthopaedicsandTrauma.com. If you do not agree to all of the Terms and Conditions of this agreement, please do not use this site!
ICD(UK)LTD are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
www.OrthopaedicsandTrauma.com has an exclusive arrangement with DJO UK Ltd to supply products via internet sales for the prevention and treatment of musuloskeletal injuries.
The high quality products available on the www.OrthopaedicsAndTrauma.com are the products commonly used by Orthopaedic and Trauma surgeons worldwide use this ICD(UK)LTD website for its educational value. The Donjoy products are available here in the UK and Ireland through www.OrthopaedicsAndTrauma.com at the best possible prices. The management you offer your patients means they often need these products quickly so, as well as providing a financially secure, easy to use shopping experience, ICD(UK)LTD ensure that the vast majority of its range is available for immediate dispatch with next day delivery available within the UK mainland.
The site www.OrthopaedicsAndTrauma.com is purely a source of information and products. We are not responsible for the management (diagnosis and treatment) of patients. ICD(UK)LTD cannot through the pages of www.OrthopaedicsAndTrauma.com replace the expertise of a GMC qualified professional.
We cannot recommend any form of self treatment using the products on these pages. Neither the content, products nor any other service provided through www.OrthopaedicsAndTrauma.com is intended to be relied on for medical diagnosis or treatment. If you are a patient never delay in seeking professional advice because of something seen or purchased on www.OrthopaedicsAndTrauma.com. ICD(UK)LTD accept no responsibility for injury or financial loss occurred due to misuse of any product, or failure of the patient to have their pathology correctly diagnosed.
www.OrthopaedicsAndTrauma.com provides links to other sites for convenience of users only. These are not necessarily an endorsement of the site. We are not responsible for the content of these sites and visitors access them at their own risk.
ICD(UK)LTD reserve the right to refuse a third party site permission to provide a hyperlink to any part of www.OrthopaedicsAndTrauma.com as related to copyright law.
ICD(UK)LTD make no assurances or warranties (expressed or implied) about the accuracy, completeness or reliability of any information held within any third party site to which a user may be linked. By linking users to other web sites ICD(UK)LTD are in no way endorsing the views or information held within such web sites.
ICD(UK)LTD and www.OrthopaedicsAndTrauma.com does not give any warranty, express or implied or other assurance as to the gains to be made using the site. Visitors use the site at their own risk. The site is provided on an 'as is' basis without warranties or guarantees of any kind. ICD(UK)LTD disclaim any warranties, implied or express, statutory or otherwise, including but not limited to the implied warranties of merchantability, non-infringement of 3rd parties rights and fitness for any particular purpose. The site is a source of general information.
ICD(UK)LTD and www.OrthopaedicsAndTrauma.com make no claims about the accuracy, completeness or reliability of the content on the site.
Under no circumstances will ICD(UK)LTD, www.OrthopaedicsAndTrauma.com or anyone else mentioned on www.OrthopaedicsAndTrauma.com be liable for any damages whatsoever resulting from the use or inability to use www.OrthopaedicsAndTrauma.com. This includes incidental and consequential damages, lost profits or damages resulting from lost data or business interruption.
By using this site you agree to defend, indemnify and hold ICD(UK)LTD, its officers, directors, employees, agents, licensors and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your use of the Content, or products in a manner that violates or is alleged to violate these Terms and Conditions. Please note we may revise the Terms and Conditions in the future.
Our Contact details:
20 Durdham Park, Bristol, BS6 6XB
My VAT Registration Number
|Making A Purchase Making a purchase at OrthopaedicsAndTrauma.com could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. The process of receiving a credit card payment is safe for the customer as this is achieved using the secure PayPal service. Please remember to return to the OrthopaedicsAndTrauma website after you have finished the transaction as this generates an automated confirmation of purchase.|
With PayPal, OrthopaedicsAndTrauma.com can now offer direct credit card processing and PayPal Express checkout, giving our customers a full range of payment choices. We only accept online credit card payment in the UK, Ireland and Gibraltar. If you are shopping from Europe, North America or anywhere else please go to the Donjoy International Website for your nearest distributor.
OrthopaedicsAndTrauma.com accept Visa, AMEX, PayPal and Mastercard.
When confirmation of your order is received at OrthopaedicsAndTrauma.com, the order is processed on a first come first serve basis. This does not indicate that our distributor Donjoy UK Ltd have received your order. It does not indicate that a contract exists between ICD(UK)LTD and the customer.
OrthopaedicsAndTrauma.com will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
We accept no liability for software or other mistakes that may display prices incorrectly. The contract between ourselves and the customer is made when the customer makes an offer to buy the goods at the stated price. We are under no obligation to accept that offer.
|Shipping And Handling We can offer a fast and accurate delivery at a competitive price with 90% of customer products achieving "Next Day Delivery".|
Providing the equipment you need is in stock and the order is processed before 15:30 hrs your order will be shipped the same working day for delivery within 2 working days mainland and 3-5 Ireland. Please check the details for each product as just a few products are not held in the Guildford Warehouse but are ordered from the European Warehouse or from the USA.
For our UK orders we use UPS and Parcelforce.
The cut off for next working day delivery is 15:30 hrs except for Friday and the Weekends when delivery is usually the following Monday or Tuesday.
Please note Bank Holidays tend to delay normal delivery times due the the backlog of orders and deliveries. During winter months delays can occur with backlogs arising from delays to shipping and travel.
Parcelforce Worldwide is part of the Royal Mail Group Ltd (turnover £ 8.4 billion) and is one of the top five express carrier businesses in the UK, operating in what is a highly competitive express market environment.
The vision of Parcelforce Worldwide is To be the UKs most trusted worldwide express carrier.
Today UPS is a global company with one of the most recognised and admired brands in the world. Every day UPS manage the flow of goods, funds and information in more than 200 countries and territories worldwide.UPS operate an extensive national network of more than 48 UK sites.
|Delivery Schedule We will normally send your order to you within 5 business days. Please note that it may not be possible to deliver to all UK locations. All deliveries are by third party carriers in the UK. Our preferred carriers are ParcelForce, UPS and Royal Mail. If you are not able to take delivery of the products, depending on the carrier used, your goods will either be stored at the depot nearest to your address until you can collect them or the carrier will attempt to redeliver the goods to your address.|
Delivery will be made to the address specified by you on the completed order form. Once goods have been delivered to you they will be held at your risk and we will not be liable for their loss or destruction.
We shall use our best endeavours to secure delivery within 30 days of receipt by us of your order but shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control.
If you order items with different availability dates, we will normally hold all the items until the last item is available for delivery. You may prefer to have each item delivered separately as it becomes available. However, we reserve the right to charge you a delivery charge each time.
We can only be held responsible for shortages if we are notified through customer services at Donjoy UK Ltd by phone, email or in writing within 7 days of the delivery date.
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to, change or cancel your order if you would rather not wait.|
|Tax Charges We accept no liability for software or other mistakes that may display prices incorrectly. The contract between ourselves and the customer is made when the customer makes an offer to buy the goods at the stated price. We are under no obligation to accept that offer.|
For orders made from the UK 17.5% VAT is normally already paid by OrthopaedicsAndTrauma.com to the manufacturer and distributor so the price you see is the price you pay. All other orders are VAT free.
OrthopaedicsandTruama.com sell to addresses in the UK and Ireland. Customers are free to distribute the product from addresses within these two Zones to destinations worldwide.
You can claim VAT back from the Inland Revenue on "Relevant Goods". This means Medical Equipment whether bought outright, leased or rented. Medical Equipment means articles designed for a specifi purpose, which is clearly wider than simply mechanical or electric equipment. In these pages the equipment is "Medical" (equipment used for the practice of medicine). This covers a wide range of equipment and goods from simple bandages and tongue depressors to complex machinery such as x-ray machines and scanners. Garments are limited to those required for a "qualifying purpose" to fulfill the ability to practice medicine such as lead lined aprons, surgical drapes and surgical gloves.
|Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Credit card payments are accepted through PayPal's Website Payments Pro offering secure online credit card transactions.|
|Guarantee We guarantee your satisfaction. Nothing stated below affects the statutory rights of the customer.|
If you are not happy with your purchase for any reason then please inform us via email (sales@OrthopaedicsAndTrauma.com) within 7 days and we will exchange them or refund your payment (less postage & packaging costs) when the goods are received back by us. If you cancel your order before it is dispatched then we reserve the right to deduct a 4% transaction charge that we incur at the point of sale. Please also ensure you obtain a certificate of posting available free from the post office or send to us by recorded delivery so you have evidence they were posted. Goods will be exchanged only if they have not been worn, used or otherwise soiled and are in original, undamaged packaging.
If goods have been damaged then please inform us as soon as possible, before returning the goods to us and we will exchange or offer a full refund. We reserve the right to return the goods to the manufacturer for inspection before issuing a refund. If the manufacturer deems the fault not to be of the product ICD(UK)LTD reserve the right not to issue a refund.
We are not obliged to accept returns where you have opened sealed audio or video recordings, or computer software.
|Reaching Us Disputes and complaints should be made directly to us by email or in writing. Your dispute or complaint will be acknowledged within 5 working days and we will aim to resolve it within 10 working days. You will be provided with the name of the person handling your complaint at the time of acknowledgement.|
If you need to reach us, please email us using the link on the store page.
We are registered with the DATA PROTECTION ACT 1998. We do not make any of your personal details including name, address, telephone number or email address available to any third party except Streamline our payment service provider.
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
|Returns Policy At OrthopaedicsandTrauma.com, our return policy complies with industry standards, with some products enjoying extended guarantees. Our rigid braces carry a one-year warranty.|
Our products have a limited warranty from the date of purchase (see table below) against defects in materials and workmanship. Normal wear and tear during the usage of a product is not considered a defect.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
If you are not happy with your purchase for any reason then please inform us via email (firstname.lastname@example.org) within 7 days and Customer Services will exchange them or refund your payment, less postage & packaging costs (Shipping Costs) when the goods are received in an original condition, unopened, undamaged packaging at DJO UK Ltd. Please read on for further instruction on Returns.
If you cancel your order before it is dispatched then we reserve the right to deduct a 4% transaction charge that we incur at the point of sale. Please also ensure you obtain a certificate of posting available free from the post office or send to DJO UK Ltd by recorded delivery so you have evidence they were posted. Goods will be exchanged only if they have not been worn, used or otherwise soiled and are in original, undamaged packaging.
If goods have been damaged in transit then please inform DJO UK Ltd as soon as possible, before returning the goods to DJO UK Ltd and DJO UK Ltd will exchange or ICD(UK)LTD will offer a full refund. We reserve the right to insist the goods are returned to the manufacturer for inspection before issuing a refund. If the manufacturer deems the fault not to be of the product ICD(UK)LTD reserve the right not to issue a refund.
Our products are shipped directly to you from the manufacturer DJO UK Ltd. Before returning or exchanging any product, please email Customer Care at DJO UK Ltd (email@example.com) for a "Return Authorisation Number". Please quote the Order number given in the invoice from OrthopaedicsAndTrauma.com. DJO UK Ltd will assist you with product specific return policies. Non-warranty returns will be accepted within 60 days from date of purchase and will be subject to a 15% restocking fee.
We recommend all products are returned to DJO (UK) LTD by registered post or courier. Please send your product back to the address below with the Return Authorisation Number and the Order Number stating the you are an OrthopaedicsAndTrauma.com customer to:
DJO UK Ltd
1a Guildford Business Park,
GU2 8XG, United Kingdom
DJO UK Ltd will then confirm with us whether the conditions of return of a product have been satisfied. If this is the case then the product cost will be returned to your credit card account by OrthopaedicsAndTrauma.com less any restocking or shipping fees due.